The COVID-19 Challenge — When Complexity Overcomes Capability
Categorized under: Improvement Strategy, Safety Culture, Serious Injuries & Fatalities
In my nearly 40 years of Supply Chain Management I have seen and managed plants and operations with considerably different performance levels. Some struggled to deliver the basics while others were able to tackle just about any challenge and excel. This pattern was evident in every company I worked for, regardless of the industry, technology or product line. Over time, I began to appreciate the need to better understand an operation’s capability, complexity and culture. Fully understanding each of these three critical components is the key to assessing the current state and essential to improving performance. Performance excellence is achieved...