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The COVID-19 Challenge — When Complexity Overcomes Capability

Overnight, the COVID-19 pandemic has greatly disrupted the balance of every organization’s capability and complexity pushing them to the left. Complexity has increased exponentially as companies are faced with never seen before dangers. Current capability to fully address the challenge is lacking…

Where Did the Concept of “Safety Culture” Come From?

We’ve found that organizational culture is one of the most important dimensions of business performance, especially in the realm of safety. But “safety culture” is often taken for granted because the concept seems so obvious and so powerful and few people realize the context in which organizational culture exists. Indeed, it didn’t emerge as a…