How to Change Organizational Culture and Avoid Catastrophes
Catastrophes are a risk in organizational life. From a quality issue that causes consumer fatalities and brings reputational damage to a hostile working environment leading to harassment or to employees becoming seriously or fatally injured. These things are usually a surprise to the senior-most leaders. “I knew we had some issues at that facility, but…
Organizations Are Built on a Cultural Infrastructure
Organizational culture has been defined in numerous ways. To some, it’s about what we as a group really value — production, quality, technical excellence, safety, diversity, growth, profit, engagement, goal attainment, and efficiency. From this perspective leaders start by understanding what they value, then develop what they think we should value. Then they develop a strategy…
A Bad Workplace Culture Can Result in a Disaster, No Matter the Industry
A bad workplace culture is a hazard in itself. But even a mediocre one can contribute directly to a disaster. NASA won awards for being the “best place to work” among U.S government agencies. But the Space Shuttle Columbia failure, which resulted in the loss of seven astronauts and countless resources, was directly related to…
VIDEO: What are the key takeaways from “If Your Culture Could Talk”?
There are two sections in Tom Krause’s book “If Your Culture Could Talk: A Story About Culture Change.” In this video he highlights the key takeaway from the initial story, and one of the five, research-based variables that leaders must pay attention to in order to build and maintain a strong culture. For more information…
What Leadership Needs to Know about Changing Organizational Culture
SAY you have a manufacturing location with problems — three plant managers in two years, unusual variation in quality and/or safety, seemingly unpredictable swings in productivity. The options senior leadership considers may be to sell it, give it a defined period to show or go, or take on the task of rehabilitation. Leadership may wonder…
For A Positive Workplace Culture, Make Words Match Decisions and Actions
If organizational values on paper don’t match up with employee’s day-to-day experience, culture suffers. Here’s how to back them up with action. How often do organizations go through the motions of defining their company value statements, only to leave them to languish like just another exercise checked off the list? When organizational values such as…
How Leaders Can Prevent Disasters: Learnings from NASA’s Space Shuttle Columbia Failure
CNN’s four-part series, “Space Shuttle Columbia: The Final Flight,” tells the story of how a series of decisions made by competent, dedicated, and well-intentioned leaders set the stage for a safety exposure that brought down the Space Shuttle Columbia — an exposure that was not understood at the time. As an organizational psychologist, I’ve studied decision-making…
VIDEO: What is the book, “If Your Culture Could Talk,” about?
Tom Krause’s book “If Your Culture Could Talk: A Story About Culture Change” uses an entertaining, narrative format to shine a light on the ways in which the leaders of a troubled organization have shaped that organization’s culture. In this video, Tom summarizes the storyline and introduces each of the main characters. For more information…
New Thinking on Safety Performance Improvement: How Leaders Influence Effectively
Four segments with Dr. Tom Krause speaking to a group of senior executives. Leading edge thinking, serious injury and fatality prevention, the role of the senior leader, and how leaders create safety culture.
