Most safety leaders and most operations leaders think they know how to assess risk effectively. Ineffective safety decisions happen at the front line employee level, but we leaders know better. This turns out to be false. A growing body of knowledge on cognitive bias shows that human thinking in general tends to be flawed, in…
I was on the way home from Houston, after several days of meetings with clients about decision making, cognitive bias and the prevention of serious and fatal injuries. I was in the terminal walking toward the gate. First I saw the kid, wild eyed, head jerking back and forth, looking down toward the gate and…
A shocking situation In a small California town, 1,000 gallons of unknown chemicals exploded and sent 3 firefighters and several workers to a hospital. The investigation after the incident discovered that text messages were sent to managers of the wastewater treatment facility where the chemicals had been stored. The text messages warned managers of upcoming…
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