We’ve found that organizational culture is one of the most important dimensions of business performance, especially in the realm of safety. But “safety culture” is often taken for granted because the concept seems so obvious and so powerful and few people realize the context in which organizational culture exists. Indeed, it didn’t emerge as a…
Most people readily agree that safety is good business, but they span an enormous spectrum in what they mean by that and the degree to which they truly understand the connection between safety and their business. Understanding that connection is important. Without the right understanding, anyone who recognizes their fiduciary duty to their organization will…
We’ve never met a leader that didn’t want a better culture for their organization. We hear statements like, “we need to change the safety culture,” every day. What is odd is that the leaders who make these statements usually think they are talking about other people, when in reality they are talking about themselves. We…
Any leader will tell you “leadership creates culture.” Oddly enough, “knowing” in this case doesn’t reach very far. What is required is finding the connection between what I do as a leader and the kinds of cultural attributes I would like to change. Here is an example from my experience: I was the CEO of…
Most leading organizations today use a culture survey of one kind or another. Some are directly related to safety and some indirectly. Often they are given annually. How worthwhile are these instruments and how should they be used? Whether your survey is designed to measure organizational culture in general, safety culture in particular, or both,…
Global organizations often ask questions like, “Will the things that work in North America also work in Asia, Africa, the Middle East and Europe?” or “Are the principles that inform safety excellence the same across countries and their cultures?” or “Is safety excellence in an underdeveloped country the same as in a developed one?”. These…
Organizational leaders recognize the importance of getting the culture right in order to enhance safety performance. A positive work environment is essential. But all too often they approach the safety culture issue with worn out platitudes. I once coached an inexperienced leader in his first job of supervising three manufacturing plants. He came up through…
Working in a good culture is fun. More than that it is meaningful. Look at the film All Things Must Pass, the incredible documentary about the rise and fall of Tower Records; 5 billion to bankruptcy in 5 years. Key employees tell their stories, fascinating in many ways, one of which is the deep sense…
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